Exit Interview Process

This document will outline the formal process for Exit Interviews. The information collected during the Exit Interview will give VOASELA a unique perspective on performance and employee satisfaction. 

Policy: All employees who leave the agency voluntarily will be given the opportunity to participate in the Exit Interview.

Purpose: Volunteers of America Southeast Louisiana Exit Interview policy represents our method of gathering useful information about the agency from employees who resign. When employees leave our agency, they may feel more comfortable sharing experiences they had while working for us. The agency’s intention behind the Exit Interview is to learn where the agency can improve, make sure employees leave feeling good about their service, and in some cases encourage the employee to stay under new circumstances. 

Specifically, we want to discover:

• Why an employee is leaving.
• What an employee liked or disliked about our company.
• Whether official job descriptions reflect our employees’ actual work.
• What we can improve to make our workplace more efficient and pleasant.
• Did they leave due to a concern related to a safety or compliance issue that was not properly addressed?

Procedure: Exit Interviews will be reserved for voluntary separations. The Human Resources team is responsible for organizing and coordinating the Exit Interview. 

After the employee submits a notice of resignation, the employee will receive a call and/or e-mail acknowledging the resignation and provide the employee with the NetEngage email and set a follow-up meeting. 

Interview format:

The Exit Interview will be completed in NetEngage. The survey will take approximately ten minutes to complete. The time may vary depending on employee’s responses.  A follow-up call will take place by Human Resources to discuss any additional items (benefits, vacation, last paycheck, etc.). The follow-up call will end on a positive note, thanking the employee for their time and feedback. 

Exit Interviews are confidential unless the leaving employee is reporting criminal behavior, sexual harassment, incidents of discrimination, or other legal issues. They should inform the employees that they may have to disclose some of their feedback to other appropriate parties. 

Human Resources will be analyzing the data from the Exit Interviews and sharing insights and recommendations with the Management Team. They may report on results on an annually, quarterly, or more frequently if needed.