00:00: This module guides you through submitting a ticket for assistance via the web. You will learn how to create a detailed support request, categorize your issue properly, provide contact information, and attach relevant files to ensure timely and effective help.
00:16: Once logged in, click the "New Ticket" button.
00:21: Fill in the subject field with a brief description of your issue, such as "Need Help Logging Into VPN."
00:28: Fill in your contact phone number to ensure someonecan reach you if needed.
00:33: For this example, we'll select problem
00:36: Click "I.T. Assistance"
00:39: Select on the sub-category, in this example, we'll use account access
00:45: Under Item, we'll select VPN Access
00:49: Click "I.T." to assign your ticket to the Information Technology department.
00:54: Fill in the message box with a clear explanation, for example, "Hi, I'm trying to login to VPN and getting an error message."
01:03: Click "Attach a file" to include any relevant screenshots or documents that support your ticket.
01:10: Click the "Submit" button to send your completed ticket for processing and assistance.