You can get help 4 different ways if you need technology assistance:
Via Phone
If you need immediate assistance with any of the following: Password Issues, E-mail Issues, VPN Issues, Multi-Factor Authentication, F:Drive or H:Drive issues, please contact our Support Desk at (800) 408-1981/
Via Mobile App
You can also download the mobile app in the app store (search for "Fresh Service" in the iOS or Google Play Store) and submit a ticket for assistance. To learn how to download and login to the mobile app, please see our Help Guide on Using the VOA Support Portal Mobile App.
Via Web Portal
You can visit the VOA Support Portal at support.voasela.org and submit a ticket for assistance. Please see our guide on How To Setup Your VOA Support Portal Account or How To Submit A Ticket Through The VOA Support Portal.
Via E-mail
You can also send an e-mail to [email protected]. Please make sure to include a detailed subject, body message, and screenshot of the issue you are experiencing.